The Inside Sales Manager will oversee all aspects of day-to-day Customer Center, business development support, and post-sales service operations. Primary responsibilities of this position center on the achievement of process/customer service excellence, the establishment of a customer centric culture with emphasis on accuracy, speed, and dedication as well as providing the team with direction on performance drivers to achieve the set goals. Cross-departmental process improvements to reach response time and accuracy goals are required. This position will provide a key role in the upcoming implementation of SAP into the local system landscape and other strategic items. This position collaborates directly with senior leadership on the development strategies to maximize productivity, and reports to the Business Unit Manager alpha.

• Establishes and implements short-and-long range departmental goals, objectives, and strategic plans
  • Lead-to-Order process owner: establish department and individual performance benchmarks, tracks & measures improvements to maximize individual & team productivity and efficiency.
  • Works cross-functionally with virtually every department (including counterparts in HQ) on process improvement initiatives and to resolve challenges on behalf of internal and external customers.
• Builds a culture of trust, respect, customer dedication, ownership, and transparency.
  • Provides coaching and leadership to the department with a focus on employee development.
  • Leads by example - fosters customer excellence mindset training programs and tools within the department.
• Improves system automation and user experience.
  • Serves as a key player in the implementation of new SAP landscape for all sales modules.
  • Continually identifies and implements system improvements in conjunction with system development team (systems include CRM Microsoft Dynamics and SAP and the media gaps thereof).
• Improves service quality and response time of service organization, sets priorities and goals.

• BA/BS in Business/Operations Management or related area or equivalent experience, Engineering or MBA degree is a plus
• 3 years in leading customer support experience of mechanical and/or electrical engineered products
• Proven track record in leadership and employee development, minimum of 7 years management experience
• Agile/Six Sigma knowledge & experience is a plus
• Extensive customer service skills with proven ability to resolve customer conflicts with a win-win attitude
• Drives results and strong attention to detail; capable of working in a dynamic fast-paced environment, handling multiple projects, meeting deadlines, able to prioritize appropriately and respond to issues quickly and creatively
• Exceptional written and verbal communication skills; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Dynamic builder of relationships with customers, with a proven track record of identifying new areas of opportunity and negotiating complex business agreements
• Self-starter, ability to work independently on single items as well as cohesively and efficiently as part of a team
• Advanced computer knowledge, specifically in Microsoft software platforms - MS office, CRM, SAP, and SharePoint

Benefits:

• Great Place To Work Certified
• Competitive Base Salary
• Excellent Health Benefits
  • Monthly medical premiums are 50% to 70% below market
  • Annual deductible and copays below market
  • Higher percentage of medical coverage than market
  • No monthly premiums for dental and vision insurance
• Matching 401(k) Contribution
• Wellness Reimbursement (At 50% up to $500/year)
• Wellness Rewards Redeemed for Gift Cards
• Short-Term Disability Insurance and Long-Term Disability
• Accidental Death & Dismemberment Insurance
• Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)